15 / Concept

SIGNAL DESK

CRM for enquiries, owners and next actions

A lightweight CRM that makes ownership, deadlines and stalled requests visible.

Original concept. This interface illustrates a possible product.

01 / The task

Small teams need order, but a heavy CRM can introduce more mandatory fields than useful actions. Requests still go unanswered.

02 / The solution

The enquiry card centres on the next action: who owns it, what happens next and when. Overdue items move into an attention queue.

Form-based enquiries
Owner and next action
Status history and reminders
Filters and export

Enquiry queue

The home view answers what needs attention today. New enquiries, pending replies and overdue steps are distinguished, with only the information needed for the task.

Change history

Ownership and status changes form a log. A reminder brings a forgotten request back into view but does not answer on behalf of an employee.

Interactive demo

INTERACTIVE SKETCHSynthetic data

01New
02Assigned
03Next step scheduled
04Completed

ENQUIRY #104 · SYNTHETIC EXAMPLE

A website for a local workshop

OwnerUnassigned

Next stepClarify the scope

DeadlineNot set

Every enquiry gets an owner and a next action.

This runs in your browser. No data is sent. State resets when you leave; downloaded files stay with you.

Context and limits +

A concept with fictional enquiries. External channels need authorised, available APIs. The sketch sends no automatic messages.

Built with

Input form and APICards and statusesReminder schedulerAction history and CSV export